Contact

Address
Lorentzstraat 5
2665 JG Bleiswijk
The Netherlands

E-mail address: info@waarborg.nl
Telephone number: +31 182 589300

Visitors/counter
Monday to Friday: 08.30 – 16.00, closed between 12.15 and 13.00
Closed on Saturday and Sunday.

By telephone
Monday to Thursday: 08.30 – 17.00.
Friday: 08.30 – 16.00.
Closed on Saturday and Sunday.

Public holidays: closed.

Waiting service
Would you like your items assayed while you wait? You can. Some conditions apply:
– A maximum of 20 items.
– A waiting surcharge is charged (see the list of fees).
– You are expected to hand in your items before 12.00.
Your items are usually ready within an hour (0.5 – 1.5 hours).

WaarborgHolland has a complaints procedure under which you can submit a complaint about WaarborgHolland's conduct by e-mail (or by telephone or in writing).

Conduct includes, among other things: the turnaround time of your batch, how you were spoken to and how you were treated.

You can make your complaint known in any of the ways described above. Your complaint is registered centrally and dealt with as quickly as possible. An appeal against a decision on a complaint can be lodged with the Trade and Industry Appeals Tribunal (College van Beroep voor het Bedrijfsleven). See also article 4 of our general terms and conditions of delivery (in Dutch).

1. Any complaints must be submitted to the management in writing within 8 working days of receipt of an item, with an exact description of the nature of and grounds for the complaint.
2. If no complaint has been made in this way, the client is deemed to have approved the items once the period referred to in article 4a has expired.
3. If WaarborgHolland finds a complaint submitted in time to be justified, it has the right to still fulfil its obligations, without the client being able to claim any further damages in that respect.

Advertising by customers from 1 July 2012
Before referring to or naming WaarborgHolland B.V. and WaarborgHolland Edelmetaalsmelterij B.V. in, for example, broadcasts (TV/radio/promotional film, etc.), flyers, websites, posters and/or other advertising, customers of these companies must first ask the director of WaarborgHolland for written permission. The director of WaarborgHolland then grants or refuses permission, on the understanding that the draft of the advertisement must be available for inspection in advance.